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Showing posts with label Brand. Show all posts
Showing posts with label Brand. Show all posts

Sunday, June 24, 2012

Hitching A Ride To Marketing Success: Coattails And Slingshots.

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The above illustration has nothing to do with the subject matter of this article, which is about the various ways of inexpensively accelerating your branding and marketing through the creative harnessing of the Halo Effect. If you've just joined us, the Halo Effect has to do with growing a great reputation by association with a well-established and well-regarded brand. In essence, this form of coattail-riding is the leveraging of the marketing, branding, public relations and advertising investment of the company, product or brand with which you choose to become associated.

If you choose a well-known, highly-regarded company, character (an endorser or spokesperson) or a humanitarian or charitable cause to become visibly affiliated with, you are essentially getting a significant free ride on board the giant vessel that someone else has already paid for. It is an ethical, intelligent means of dramatically bootstrapping (or if you prefer, "slingshotting") your company and its products or services into the marketplace.

Before we review some techniques, ideas and examples, remember this: As my mother (bless her heart) once told me -- "You're judged by the company you keep, so be careful who you hang around with." She was right. Of course she ruined this moment of brilliant philosophical insight by following it with "And you're not going to wear those jeans to school."

Here are some things worth thinking about, and worth taking action upon:

1) Piggybacking - Becoming an add-on to an existing product, with the permission of the manufacturer. Sometimes this is done merely by backpacking your product onto theirs without their focused participation in your advertising or marketing [but where they generally grab a healthy share of your product revenues for the ride], and sometimes there is a creative interplay and a cooperative advertising campaign more focused on promoting the union of your products in fiscal matrimony.

2) Tacit endorsement - Becoming part of a bundle of items which are offered as additions or as part of a high-end swag bag of goodies being given away by certain companies to their elitist customers.

3) Product placement - Having your brand displayed (but not directly advertised) in a show, video, seminar, store or movie. You get a small, brief spotlighting in front of a potentially giant audience. Familiarity, recognition and some automatic subconscious acceptance result.

4) Promotional merchandising or giveaways - If you find the right cause, you may have their army of fundraisers give free samples of your product (which they continually announce by name) to donors, contributors or supporters. You will look like a benefactor and supporter instead of an advertiser.

5) Reverse Association - This approach involves your taking an established brand, and recommending that if someone (a sophisticated connoisseur were to care enough to purchase that brand or product (ostensibly "the best"), that they would not want it carried in, mounted upon, etc., anything less than your product. Example? "If you care enough to purchase a new Nikon Series XYZ624, would you want it mounted on anything less than a _________ tripod?" Note that a relationship is inferred, and that quality [class equivalency] is also inferred.

6) Type Grouping - If you sell a certain type of item (especially a conspicuous consumption 'visibility" product, show a picture of it on the same night table, plush automobile seat, medicine cabinet, as a grouping of other 'exclusive, high-caliber' items. Type Grouping has the advantage of being incredibly inexpensive, highly visual and long-lived. It may also be adapted in many ways from display ads, to slide inserts to investor literature.

7) Charitable 'Tithing' - While this is the slowest and the most subtle way to get where you'd like to be in terms of marketing, if you can say that "Out of every dollar you spent on our product, ____% goes to _________ charity", you will be building a wonderful corporate citizenship campaign as well as getting some extra attention and occasional free press or radio. With the proper permissions, and some good taste, some of the better-known symbols of these charities (usually children's and/or health-related) can be blended into or superimposed upon some of your visual media promotion.

Celebrity endorsements can be very expensive and very risky, unless you avoid the spokesperson route (which always seems a bit contrived), and instead get a list a list of celebs (with their permission) who use and endorse your product or service. This also helps you in avoiding an O.J. Simpson-type fiasco.


Now get out there and do it. This is more than a passive, academic listing of suggestions -- it is a call to action.

Douglas E. Castle for The Mad Marketing Tactics Blog.

p.s. Please join us by following our Twitter feed at @MadMarketing. For more feeds which you may wish to follow on a wide variety of business and non-business topics, we've got a batch of them at The Twitterlinks Hubspot Blog. You're invited.


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Monday, May 21, 2012

Make Your Customers Into Evangelists -- The Apple Strategy

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The most inexpensive but powerful sales force which you can recruit (in fact, they volunteer without being asked!) for your brand is comprised of uncompensated, satisfied and enthusiastic customers or end-users. This is especially true in the consumer goods sector, but it also applies to B2B commerce as well.

Every satisfied customer is potentially a connector, an expert or a person of influence who can convince or otherwise persuade others in his or her social and/or business sphere to purchase your brand. These people are, in the most positive sense, your infiltrators and viralizers [a Lingovation]. Their word-of-mouth has the powerful benefit of being non-advertorial and uncompensated -- their "testimony" rings true.

If these people are encouraged to utilize social media to spread word of their newly-discovered (or historically-grounded) faith in your brand, this evangelical effect acquires further resonance, reverberation and a longer tail.

Apple is the ideal example of a company that uses this volunteer army of missionaries to support their marketing and sales efforts.

An interesting article follows for your consideration:

Companies are now crawling with Apple sales representatives -- not paid representatives, but end-users. Read the ZDNet Article. Then come back to us! (We'll wait)
---------------

The ultimate goal in this sales approach is not merely to build an army of brand missionaries, but to make them into a social community -- something like a company cult, without the brainwashing, KoolAid, weird oaths and pledges or other common Waco-type associated pejoratives. These people interact as a growing group, and they seek to expand the group as new "believers" are brought in.

From the standpoint of behavioral psychology:

1. people like to express their opinions;
2. people like to join clubs;
3. clubs, like living organisms, tend to develop a life force of their very own, and strive to grow larger and more influential.

Having said this, wouldn't it be wonderful to do everything in your power to create and grow an outspoken, dues-free fan club? I think so.

Douglas E. Castle for The Mad Marketing Tactics Blog

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Friday, November 11, 2011

Your Brand Needs A Personality - Spokespersons and Spokescreatures!

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Brands are strengthened by close association with a mascot, a spokesperson, or a spokescreature -- especially one with a bit of a quirky, but memorable personality, who actually speaks to the audience. Even better, one who actually engages with them in a social media type of dialogue or friendly exchange. From the GEICO gecko, to the now departed Taco Bell chihuahua, to the newly-rapping DJ AFLAC Duck (with his bullfrog-on-lilypad chorus of croakin' homies), critters add a dimension of personality to a brand or a company. I'm not speaking of SitePals (those human-like cartoon-creatures who appear on websites and blogs everywhere and make introductions or announcements). I'm speaking of animated creatures (real or drawn) who speak, who write and who have slightly eccentric personalities, making them more memorable and more engaging.

Spokescreatures can engage prospective customers through commentary posts, social media forums, return emails, contests, surveys and in an endless variety of productive ways. I'll confess: people want to see and hear a personality who or which speaks for a brand.

An article which recently came to me in a SmartBrief Newsletter truly caught my eye (not literally). I was overjoyed that it focused on one of my all-time favorite sugar-laden cereals... CAP'N CRUNCH! [Quick Sidebar: My favorite breakfast used to be a 2 to 1 ratio of CAP'N CRUNCH and COCOA PUFFS in a bowl of cold milk. I believe that I switched from this mixture to cold pizza when I was about 17 years of age.]
---------------

  • Social media lessons from Cap'n Crunch
    Brands with well-developed mascots have a head start when it comes to drumming up buzz, Andy Sernovitz writes. Quaker Oats demonstrated that by allowing "Cap'n Crunch" to blog and tweet in the first person, creating a backstory about his trips to sea and allowing him to ask fans for advice on developing the brand. "The Cap'n is always in character -- and this is a fundamental part of the brand's strategy," Sernovitz writes. SmartBrief/SmartBlog on Social Media (10/27)  LinkedIn Facebook Twitter Email this Story

Give your brand an original and eccentric personality. It is very, very worthwhile.

Douglas E Castle



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Wednesday, August 17, 2011

Value Prostitutions - Late Nite Infomercials!

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Yes: Value Prostitutions. These are different than genuine value propositions because they are all about 1) bargain pricing ("But wait.....if you order now, we'll send you a second drain unclogger absolutely free!) and a 2) false call to action ("Only if you call within the next 20 minutes..."). It is obvious that the "limited time only" is not an actual time limitation at all. You'll see the same ad and offer the following night if you are watching reruns of cable TV filler. Sometimes, they'll even say that the product (i.e., an electromagnetic, GPS-enhanced, tick and flea control dog collar) is in "limited supply!" Get YOURS while supplies last.

This type of value prostitution does lure a number of hyper-imaginative, ignorant and impulsive buyers (insomniacs with telephones and almost-maxed-out credit cards) to place their orders ["You'll want to grab a pen and write this number down!"] especially during its first few weeks of airing, the ultimate message starts to be:

  • These things cost us nothing, so we can practically give them away because our markup is enormous;
  • The quality is not that good. These things might look good on TV, but they're flimsy pieces of junk when you actually receive them. You'll need two for when the first one falls apart, melts, or disintegrates;
  • We, as the producers of this infomercial, think that you're stupid, and that you are easily persuaded by an offer that appears "too good to be true."
If you want to build a name for your product or your brand, you'll never, ever build it in this manner. Pile up all the bonus extras as high as you would like -- they are still like spraying cologne over body odor.

These opportunistic infomercialists never run a campaign regarding a product for very long. And now you know why. A value proposition lives longer and stays stronger than a  value prostitution, which latter strategy is just a means of scooping up the "low-hanging fruit" in the consumer sector. A credible firm can destroy its brand with this type of bargain-basement hucksterism.

I would say more, but I am now helping my wife arrange our spices in this dandy new carcinogenic plastic-like spice rack. It's a real space-saver, and we got two of them! The second was free, except for a slight handling charge.

Bargains may initially appear magnetic, but in the longer-term, they can severely and often irreparably devalue your brand.

Douglas E. Castle





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Thursday, August 4, 2011

Branding - Continuously Re-Inventing Yourself, Re-Involving Your Audience, And Being Creative.

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Branding is a never-ending process. It is dynamic, and requires energy, creativity, strategic and tactical planning, feedback monitoring, audience engagement, metric analysis and mobilized interpersonal skills over the frightening limitations of social media update formatting. Successful branding requires dynamic campaigning, revisiting or exploring all of the potential and cross-promotion uses of social media, and a great effort. If you're boring, they're snoring.



The challenge of acquiring, maintaining and growing customer base, inbound leads and market share has to do with the concerted effort of constantly re-inventing your brand through social media. This doesn't only require media dominance in terms of impressions, page views, or followers (whatever that means)... it means an increased dedicated and focused investment in the creative aspect of branding.

Your branding must be a continuous story, with various interwoven elements of human interest, product/ service releases and upgrades, cause-based sponsorships, announcements and alerts and such added attractions as surveys, contests, giveaways and other opportunities to more deeply engage your audience in your company and its activities. 

Prospective customers seek opportunities to interact with your company and its brand; they are interested not only in value, but in being entertained, gaming, grabbing the spotlight, and being active and strategic participants in the evolution of your brand and products or services.


In brief, your audience wants: attention, ownership, a chance to play and win, an opportunity to be heard and responded to, and constant insights into an ever-growing, ever-evolving futurescape of your business. Your followers love to follow a story --- and you must become a good storyteller.

The best Mad Marketers, the winners, are going to be the ones who engage their audiences to the extent of eagerly collaborating with them, and of evangelizing their brands through referral, word-of-mouth and social media tweeting.

Author and Social Media expert Chris Brogan makes some great points in his blog. A link is featured below:
  • Tired of social media? You're doing it wrong
    If you're suffering from social media fatigue, it's probably because you're focusing on social tools as an end rather than a means, Chris Brogan writes. Social media can get old, but the engagement and empowerment it's founded upon never does. "The opportunity is for us to make something interesting and worthwhile, to be helpful, to empower others, to encourage and inspire others. If we're fatigued, let's all wake up," Brogan writes. ChrisBrogan.com (8/1) ####
Not to be a killjoy, but if your audience gets bored with your brand, consumption of your product or service will falter. In many cases the story drives the demand, and not the other way around.

Make them think. Make them guess. Make them wonder. Make them laugh. But whatever you do, it is your responsibility as a marketer and messenger to get their attention, to keep it, and to direct it - like the conductor of an orchestra.

Douglas E Castle

Other sites, blogs and publications of interest:

Mad Marketing Tactics! [you might already be here]
TNNWC Management Consulting Services

Business And Project Planning

Sending Signals!


 
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Tags, Labels, Keywords, Search Terms, And Categories For This Article: Social media, Brand, Marketing, Advertising, Business, Audience, Dynamic Campaigning, Douglas E Castle, Chris Brogan, Creative Marketing, Customer Interaction, Storytelling, getting their attention, building a legend, HubSpot, eHow, Technorati, TNNWC News Releases, CEM (Customer Experience Management), re-inventing yourself, leveraging publicity, leveraging your following, word-of-mouth, referral sales...

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